Making a complaint to us

Receiving feedback and responding to complaints is an important part of improving Start Network’s accountability. Ensuring our stakeholders can hold us to account will improve the quality of our work in all areas.


A complain can be raised either by completing the form below, email, phone, text or in writing to:

Safeguarding Focal Point
125 Kingsway, Aviation House
London UK
[email protected]
[email protected]
+44 7469 154449 


Who can make a complaint

A complaint can be made by any supporter, partner organisation, community or individual with whom we work, or any member of the public whether an individual, company or other entity, in the UK for anywhere else in the world.
Anyone has the right to make direct contact with the UK Charity Commission at this link:  to raise a concerned about a serious risk of harm to the Start Network, its staff, members, and people it seeks to serve. 


Depending on the channel used, either the Executive Team of the Start Network ([email protected]) or  Safeguarding Focal Point ([email protected]) to log the concern and begin taking immediate actions.  

Initial enquiries will be made to decide what action is required or whether a full investigation is appropriate and necessary, and if so, what form it should take.  

Start Network will respond to all concerns raised as soon as possible. It will be acknowledged in writing within 5 working days.

An immediate risk assessment will be undertaken by the Safeguarding Focal Point or relevant senior manager to determine whether there are any current or potential risks to any stakeholders involved in the case, and develop a mitigation plan if required.

Should the case involves someone under the age of 18, external expertise will be sought.

Any concerns raised will be treated with sensitivity and discretion.

Please read our full external complaints policy.

Feedback and Complaints

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